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General Manager, Ozone Park, NY

Job Summary:


Under the supervision of the Market Manager, the General Manager directs all in store supervisory and associate activity to provide exceptional customer service and achieve/exceed retail sales goals. The General Manager is accountable for leading and engaging a well-trained and motivated staff, as well as adhering to all Halloween City policy and procedures.


Job Responsibilities:




  • Performs leadership, supervisory and administrative duties


  • Continually recruits for outstanding associates; identifies internal associate talent and provides 0pportunities for development


  • Trains and develops management and associate staff


  • Responsible for managing and executing overall store standards


  • Drives overall profitability for store focusing on total store sales and expense control (P&L)


  • Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures


  • Ensures compliance with corporate Loss Prevention and Human Resources policies and procedures


  • Partners with Market Manager and Human Resources in a timely manner for all employee performance documentation and associate relations matters.


  • Reviews all corporate communications and prioritizes/plans accordingly


  • Approves weekly associate work schedule and ensures weekly, monthly and seasonal payroll budgets are managed to plan


  • Ensures clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms


  • Adheres to all standard operating procedures, policies and Best Methods


  • Authorizes register functions including post voids, returns and associate discounts


  • Responsible for merchandising procedures and ensures all zones are assigned and executed


  • Ensures the execution of company data integrity process


  • Oversees successful receiving and stocking procedures are properly followed and maintained


  • Ensures exceptional customer service is executed by all associates through training for high levels of customer engagement and retention.


  • Executes corporate Marketing initiatives such as final mile marketing, fundraising and business to business programs


  • Holds all associates accountable for their job responsibilities



This job description is not all-inclusive. Additional responsibilities will be determined by Market Manager, as dictated by store needs.


Core Competencies


Team Work and Collaboration, Exceeds Customer Needs, Accountable for Results, Effective Communication and Listening, Desire to Learn and Grow, Decision Quality, Integrity and Trust, Initiative and Execution, Coach and Develops, Conflict Management


Functional Competencies


Sales and Service, People Management, Merchandising, Operations, Inventory and Financial


Physical Requirements




  • Lift, push, and pull 50 lbs.


  • Frequent kneeling, bending and stooping


  • Climb ladders





  • High School Graduate or equivalent


  • College experience preferred


  • 3-5 years of management experience





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