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Application Support Analyst

Job Overview
Provides support to NYRA end users to enable them to utilize computer applications efficiently and effectively to fulfill business objectives; Troubleshooting applications and software for all internal business units such as Purchasing, Accounting, Payroll, Group Sales, etc.; Assist in the design, delivery and improvement of in-house software application training programs and related course materials.
Responsibilities
  • Answer business user requests that require technology related intervention;
  • Implement effective problem-solving issues and manage appropriate escalation;
  • Design and implement in-house support tools to enhance the support functionality;
  • Create help manuals for existing and new programs and assist in user training.
  • Ability to work with cross-functional teams
  • Ability to juggle multiple projects simultaneously
  • Excellent written and verbal communication
  • High attention to detail
Qualifications
  • Education: Bachelorā s degree or equivalent.
  • Experience: Minimum of three years of experience in a technical support role.
  • Other (certifications):
Knowledge Required:
  • Prior experience providing application support to broad business and technical groups;
  • Experience training users on new application features and functionality;
  • Proven experience managing and monitoring applications for successful integration;
  • Excellent verbal and written communication skills;
  • Self-motivation and capability to work with minimal supervision;
  • Leadership skills and ability to take initiative.
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  • Application Support Analyst

    Job Locations
    US-NY-Ozone Park

    ID
    2018-1734
    Track
    Aqueduct Racetrack (only)
    Position Type
    Full-Time Regular

  • Job Overview
    Provides support to NYRA end users to enable them to utilize computer applications efficiently and effectively to fulfill business objectives; Troubleshooting applications and software for all internal business units such as Purchasing, Accounting, Payroll, Group Sales, etc.; Assist in the design, delivery and improvement of in-house software application training programs and related course materials.

    Responsibilities
    • Answer business user requests that require technology related intervention;
    • Implement effective problem-solving issues and manage appropriate escalation;
    • Design and implement in-house support tools to enhance the support functionality;
    • Create help manuals for existing and new programs and assist in user training.
    • Ability to work with cross-functional teams
    • Ability to juggle multiple projects simultaneously
    • Excellent written and verbal communication
    • High attention to detail

    Qualifications
    • Education: Bachelorā s degree or equivalent.
    • Experience: Minimum of three years of experience in a technical support role.
    • Other (certifications):
    Knowledge Required:
    • Prior experience providing application support to broad business and technical groups;
    • Experience training users on new application features and functionality;
    • Proven experience managing and monitoring applications for successful integration;
    • Excellent verbal and written communication skills;
    • Self-motivation and capability to work with minimal supervision;
    • Leadership skills and ability to take initiative.

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